Care home negligenceWhen we entrust our loved ones into the care of a Care Home, we expect them to be treated with kindness and respect, be looked after with skill and compassion, and given the right medication and treatment according to the medical advice of their GP or hospital.

If you or a loved one has received negligent care from a Care Home, then please get in touch so that we can help.

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Care Homes: Expected standards

The philosophy and practice within a home should lead to a friendly, caring and stimulating atmosphere where the residents are listened to and feel valued, their rights are upheld, their cultural and religious beliefs are respected, and living in the home is a positive and beneficial experience.

In order to achieve this, there are strict guidelines in place from the Department of Health and Social Services and Public Safety, and all Care Homes, regardless of size should have them firmly embedded in their practice. The values underpinning the standards are:

  • Dignity and respect
    • The uniqueness and intrinsic value of individual residents is acknowledged and each person is treated with respect.
  • Independence
    • Residents have as much control as possible over their lives whilst being protected against unreasonable risks.
  • This whole section falls under equality rights and would only be an add on if we were to pursue a med neg claim
  • Rights
    • Residents’ individual and human rights are safeguarded and actively promoted within the context of services delivered by the home.
  • Equality and diversity
    • Residents are treated equally and their background and culture are valued and respected.
    • The services provided by the home fit within a framework of equal opportunities and anti-discriminatory practice.
  • Choice
    • Residents are offered, wherever possible, the opportunity to select independently from a range of options based on clear and accurate information.
  • Consent
    • Residents have a legal right to determine what happens to them and their informed, genuine and valid consent to the care and support they receive is essential.
  • Fulfilment
    • Residents are enabled and supported to lead full and purposeful lives and realise their ability and potential.
  • Safety
    • Residents feel as safe as is possible in all aspects of their care and life, and are free from exploitation, neglect and abuse.
  • Privacy
    • Residents have the right to be left alone, undisturbed and free from unnecessary intrusion into their affairs and there is a balance between the consideration of the individual’s own and others’ safety.
  • Confidentiality
    • Residents know that information about them is managed appropriately and everyone involved in the home respects confidential matters.

When these values are integrated into all aspects of planning, delivery and review of services and the residents’ health care needs are being met, the home will be a place where the residents can live contentedly, feeling cared for and valued.

Negligence in a Care Home

Unfortunately, in certain cases the expected values are not upheld, and the standard of care falls well below expectation, causing misery and suffering to a resident.

We can help you bring instances of poor care to light and help you receive the compensation you deserve for either yourself or a loved one.

Types of claims against Care Homes
  • Falls and handling errors
    • Care home negligence or a handling error that results in a fall can cause serious and life changing injuries.
    • A broken bone for an elderly person can have long-term implications.
    • A fall due to not being provided with an appropriate mobility aid may be the result of care home negligence.
  • Pressure ulcers and pressure sore claims
    • Elderly people often need help in all aspects of their personal care, and a lack of care in a care or nursing home can result in serious skin conditions including pressure sores (or bed sores).
    • Pressure sores are quick to develop and can take many months to heal.
    • Sores are a real risk to long-term health and happiness for people with limited movement and mobility.
    • Pressure sores are preventable with the correct nursing care and so if they occur the sufferer may be eligible to claim due to negligence.
  • Medication errors
    • When a mistake with the prescription and administration of medication in care homes occurs, the impact on the individual affected can be serious and long-term.
    • Care homes should have a robust plan and careful checks in place around administering medication, and keep careful and accurate records.
    • When there is a mistake, often over or under dosing, which causes harm or injury a claim for compensation can be brought against the care home.

If you have concerns about your welfare in a care home, or are worried about the standard of care a family member or friend has received, then let us help.  Patient Protection offers free, initial, advice and will guide you every step of the way along the claims process.